Sunshine Pillows Pain Relief FAQ's
Yes, we use Paypal as our back end credit card processing agent. All the information is secure (SSL or https://). We don't store your information on the site. Everything is transmitted to Paypal when you enter the information.
We are taking a winter break. We will ship out your order in January, 2017. Merry Christmas and Happy New Year!
Normally, we can ship your item within a day, most of the time in the same day. Heat wraps are shipped via USPS priority mail (2-3 day). Pillows are shipped using USPS first class mail (3 - 5 days). Custom made items may take longer. Feel free to contact us if you have any questions.
The shipping charges are:
Heat Pad: $5.99
Custom Pillow: $9.99
Small items (eye pillow, heat patch, pain relief patch): $2.99
Second item ships free.
Over $100 purchase: free
You can machine wash the entire pillow without taking out the polyester fiber filling. Remember if the pillow has any scented materials or has an extra support column, please make sure you take it out.
Most of our heating pads have covers that can be washed. Some of them can only be wiped clean with a piece of wet cloth.
Please hand wash the custom tall pillows only to make sure the shape stays.
Please follow instructions on the product label came with your product. Your microwave may also be bigger than ours (1100 watts), so adjust the microwave time accordingly. You should never overheat the heating pad due to the risk of fire. Depending on the weight of your heating pad, you may increase the microwave time. To reheat the heating pad when it is still warm, please remember to cut the microwave time to 1/3 of the original time required to heat.
If you have the XL body heat wrap or XL shoulder wrap, please flip the heat wrap during the microwaving process. It may prevent it from burning at one spot.
Depending on where your pain is.
For Upper Back Pain:
For lower back pain: (you can move around)
For back pain, leg, knee pain etc:
For shoulder joint pain:
Look around, we have many options.
The best way to send products back to us is to use the post office. Use the first class mail for the pillow, and flat rate envelope for the heating pad. Do not use the flat rate box for only one item.
The shipping charge when you placed your order will not be refunded. If you paid for the shipping yourself, we will only refund $4 for a pillow and $5.50 for a heating pad.
Yes and No. Simple physics, the shape ensures that your neck gets the rest with the most comfortable force.
Yes. It is perfectly safe to machine wash the entire pillow without removing the stuffing using gentle cycle. However, gentle hand washing is recommended.
If your pillow contains a lavender sachet or the supportive coloumn, please remove it through the zipper opening before soaking in water.
If it has a removable cover, you can take it off and wash it. It is perfectly safe to machine wash the entire cover using gentle cycle. Never wash the insert. The flax seeds or rice will soak up water and may grow (just kidding).
Please check the store list.
The Chiropractic Neck Pillow has an extra firm neck support insert. It helps in maintaining your proper spine alignment. Most people without neck problems don't need this type of pillow. People with sensitive necks, visit doctors or chiropractors for neck problems, and use traction tools may be benefited from the extra neck support.
We have larger version of many popular styles. For example, the XL shoulder and upper back heat wrap is created when people kept asking us to custom make bigger ones. The Large Neck Heat Wrap has a bigger neck ring and heavier than the regular one. The Lower back heat wrap also has style with longer straps (72 inches).
You may flip the pillow so the opening is away from your neck, and the neck support part is still at the neck area. You may use it side ways or sleep on your back. Put the pillow in a pillow case would also work fine.
In general, plush/minky materials are softer than fleece. Luxury Shaggy fabric is the softest. This special fabric is breathable as well. It is ideal for both summer and winter. We have limited supply of this type of fabrics. Only size medium pillows are made with them.
March 2015: C. LEHMAN from PITTSBURGH PA and C. Markussen from Santa Barbara CA.
Yes, you certainly can! A lot of patients use the pillows or heat wraps in bed. Use a cotton cover over the pillow enhances the comfort. Please note that the custom made tall pillows are not comfortable for sleeping use.
Even in this day and age not everyone has a microwave. In fact, natural heating pads were being used long before microwaves were even invented. In times past, natural heating pads were warmed by the hearth or oven. here is an easy way to do it yourself.
*Heat oven to 350 degrees and then turn it OFF.
*Place heat pad in a baking pan or cookie sheet and spread it out flat.
*Place in turned off oven for about 30 minutes.
You can experiment a little with the time to get it just right, but be sure to always have the oven off before you put the heat pad in.
If the pan you are using has baked on grease, you can place a paper towel under the heat pad to protect it from oil stains.
If the oven is used for cooking supper, once its turned off you can use that residual heat to warm your heat pads for your family to use as bed warmers. In the winter time, this is a ritual that kids just love!