| Q. |
Where
are your products made? |
| A. |
All products are made in Washington
state, USA. A factory in the Seattle area made them
for us on a contract basis. To ensure the quality, we
have dies made so the pillows have a standard shape.
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| Q. |
Who designed
this pillow? |
| A. |
The designer is a talented person
with medical and research experiences who holds both
MD and PhD degrees. |
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| Q. |
Where do
I use the pillow? |
| A. |
The pillows are designed for
travel use, such as in a car or on a flight. However,
many people use them while watching TV or reading,
even sleeping. These pillows are not for drivers.
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| Q. |
I have a coupon,
how do I use it? |
| A. |
Please enter your coupon code in the box below, then add the request to your shopping cart. Due to using paypal as our shopping cart management system, we are unable to deduct your coupon before you check out. However, we will refund the face value of your coupon as it is entered.
Enter your coupon code here
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| Q. |
Can
I use it for sleep? |
| A. |
Yes, you certainly
can! A lot of patients use it for this purpose. Use
a cotton cover enhances the comfort. Fleece and micro
plush materials can be hot for sleeping use. Please
note that the custom made type is not comfortable
for sleeping use. |
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| Q. |
How
to use it when I sleep? |
| A. |
You may flip the pillow
so the opening is away from your neck, and the neck
support part is still at the neck area. You may use
it side ways or sleep on your back. Put the pillow
in a pillow case would also work fine.
Note: the pillow in picture
is taller than normal. It is a custom made pillow
for people with 4" neck length. This type is not the
best for sleeping use. |
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| Q. |
What
is the advantage of ChiroNeck? |
| A. |
ChiroNeck has an extra firm
neck support insert. It helps in maintaining your proper
spine alignment. Most people without neck problems don't need this type of pillow. People with sensitive necks, visit doctors or chiropractors for neck problems, and use traction tools may be benefited from the extra neck support. |
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| Q. |
Can I
wash the pillow? |
| A. |
Yes. It is perfectly
safe to machine wash the entire pillow with stuffing
using gentle cycle.
However, gentle hand washing is suggested.
If your pillow contains a lavender sache, please remove
it through the zipper opening before soaking in water.
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| Q. |
Are the pillows firm? |
| A. |
Yes and No. Simple physics, the shape ensures that your neck gets the rest with the most comfortable force.
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| Q. |
Can I wash the Sunny Bay
heating pads? |
| A. |
Only the cover please.
It is perfectly safe to machine wash the entire cover
using gentle cycle. Never
wash the insert. The flax seeds will soak up water and
may grow. |
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| Q. |
Where
can I buy it in stores? |
| A. |
Please check the store list.
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| Q. |
What
are the shipping & handling charges? |
| A. |
The shipping and handling charges are listed in the
table below. All items will be sent via first class,
parcel post, or priority mail. Please
allow extra charge for Alaska and Hawaii if required.
| Product
Style |
Shipping
& Handling Charge |
| Regular Neck
Pillow |
$5.95 |
| Lavender Neck
Pillow |
$5.95 |
| Microwavable
pads, large |
$8.95 |
| Eye Pillows |
$2.95 |
| Microwavable
pads, small |
$5.95 |
| Microwavable
pads |
$5.95 |
Shipping charges may change without notice. International
shipping is $20 additional. Canada is $6 additional.
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| Q. |
When
do you ship after an order is placed? |
| A. |
USPS Express Mail: $15 additional for each heating pad:
USPS Express Mail: $21.95 additional for each neck pillow:
Please call 253-678-1361 to confirm availability.
Normally, if the item is in stock, it
is shipped within 2 days of your order. Saturday orders
may be shipped on Monday. Otherwise, the order will
be shipped within a week. We post shipping delays online.
If you need to receive your order within 3 days, you may
add an express delivery request. Please remember that
heating pads are heavy. When there is a back order, we will
post them online, and notify you via email.
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| Q. |
What size
should I get? |
| A. |
For most adults, medium should
work fine. It all depends on
your shape and neck size. Below
is a chart for your reference only:
| Neck Circumference |
Pillow
Size |
| 8"
- 11" |
Children |
| 12" -
14" |
Adult Petite |
| 15" -
17" |
Adult Medium |
| 18" -
20" |
Large |
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Having a hard time
choosing the right size? Try our 
Sunshine Pillow Fitting Tool |
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| Q. |
Which
type of fabric should I pick? |
| A. |
In general, plush/minky materials
are softer than fleece. Luxury Shaggy fabric
is the softest. This special fabric is breathable as well. It is ideal for both summer and winter. Our luxury shaggy fabric has a pile height of 4 mm, plush/minky materials are of 2.5 mm. Fleece can be hot for sleeping use. Use
a cotton cover enhances the comfort.
Luxury light blue shaggy fabric
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| Q. |
How long should I microwave
the heating pad? |
| A. |
Please follow instructions on the product label came
with your product. You
should never overheat the heating pad due to the risk
of fire. Normally, 1 minute is enough.
Depending on the weight of your heating pad, you may
increase the microwave time. To
reheat the heating pad when it is still warm, please
remember to cut the microwave time to 1/3 of the original
time required to heat. |
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| Q. |
I want to ship to Canada... |
| A. |
Add Additional Shipping to Canada for just $6! |
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